Overview
With this mental model, the assembly line model sits within the larger "sales manufacturing plant." Much like an automobile manufacturing plant, sales informaton can be warehoused, knowledge can be shuffled around, and the solution can be packed up for delivery within the manufacturing plant mental model.—Maxine Kamin
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10 Steps to Successful Customer Service
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers.
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