Overview

With this mental model, view professional selling like an assembly line. To create the assembly line, break down buyer-seller-relationships into compartmentalized processes or steps. Each step has an input and an output, as well as key measures of quality and success. With this approach, begin to "assemble the sale" with input from the buyer at the beginning of the process. This allows you to isolate the sales function and make sure it's running smoothly. A sale "comes off the assembly line" when the deal is closed.—Maxine Kamin

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10 Steps to Successful Customer Service

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers.

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