Courses: Thought Leader School
    Access Your Course

    Search

    Home

    Encyclopedia

    Mini Course

    Quick Guide

    80/20 Rule

    Profile

    Logout

    Helicopter Approach

    Image Credit: 10 Steps to Successful Customer Service
    Image Credit: 10 Steps to Successful Customer Service

    Overview

    This mental model allows you to remove yourself from the professional selling environment and get above the fray. To do this, visualize yourself in a helicopter hovering around the buyer-seller relationship. The higher you go, the more area you see, but witgh less focus on each specific area.—Maxine Kamin

    Read More

    10 Steps to Successful Customer Service

    Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers.

    books.google.com.ph

    10 Steps to Successful Customer Service