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Helicopter Approach

Image Credit: 10 Steps to Successful Customer Service
Image Credit: 10 Steps to Successful Customer Service

Overview

This mental model allows you to remove yourself from the professional selling environment and get above the fray. To do this, visualize yourself in a helicopter hovering around the buyer-seller relationship. The higher you go, the more area you see, but witgh less focus on each specific area.—Maxine Kamin

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10 Steps to Successful Customer Service

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers.

10 Steps to Successful Customer Service