Overview
This mental model allows you to remove yourself from the professional selling environment and get above the fray. To do this, visualize yourself in a helicopter hovering around the buyer-seller relationship. The higher you go, the more area you see, but witgh less focus on each specific area.—Maxine Kamin
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10 Steps to Successful Customer Service
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers.
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