Overview

Churn is based on the Red Queen effect, the same Red Queen from Alice in Wonderland who said, “Now, here, you see, it takes all the running you can do, to keep in the same place.” Typically spending grows in parallel with customer growth, and to stay one step ahead of the competition. As you grow your profit margins will stay relatively similar.—Joe Van Os

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Mental Models for Product Managers

One of the biggest responsibilities of a Product Manager is to make sure that all of your business units are playing nice and decisions are being made. This can lead to many judgment calls throughout the typical workday, including decisions where we do not necessarily have all of the facts.

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